About this job

Department Manager

24 Seven UK - Soho, London , United Kingdom

Job description

My client, a leading departmental store in central London looking for a "Department Manager" to be fully accountable for all aspects of the department: sales, profit, costs, people, operation and product, by managing and leading the team to deliver an extraordinary customer experience and high retail standards.

Department Manager will be accountable for owning and delivering department objectives including sales, stock-loss and payroll, Spotlight scores and ensuring our company values and principles remain the foundation of team behaviour and interaction with customers. The Department Manager is also responsible for supporting the wider area in delivering objectives by providing support and cover as required.


Key responsibilities:

Customer Service and Sales

Delivering an extraordinary customer experience meeting sales & profit targets
Creating an extraordinary selling experience for customers
Consistently meeting customer needs & expectations & initiating improvements whenever possible
To role model service behaviours and standards service and ensure team members meet these standards and address any gaps
To train, motivate and drive the team to exceed customer expectations
Manage productivity to meet needs of the business
To monitor department sales (own bought and concession), identify opportunities and risks and take action to maximise sales
To set realistic yet stretching sales targets for team.

Managing & leading our people through Performance Management & other available tools and processes.

Lead by example, whilst promoting and setting standards which meet Company X’ values
To support the organisations plans for succession with a focus on career progression and coaching
Responsible for the assessment and recruitment of high calibre teams
To manage the performance of all new starters and their buddies, ensuring they are fully supported to deliver
To develop a strong team dynamic and build morale
To ensure the performance of the team exceed expectations through setting and communicating standards and giving regular feedback and support
Seek to continuously raise the benchmark and improve standards through ongoing development, coaching and performance management of the team

Ensuring the full trading window is efficiently managed
Managing rotas to ensure departments are staffed to required levels
Delivering visual standards which are high
Ensuring Sales floors are legal & compliant

To ensure that the team delivers the standard of product presentation
To monitor standards through the completion of a daily floorwalk and the standards checklist and subsequent follow up / delivery
To liaise and influence VM and B&M team to seek ways to improve visual presentation
To plan & execute sale/peak set-up to timescale & standard set out by the business
To ensure that all members of team are looking world class in the agreed dress code
To identify maintenance and cleaning issues on the department and take action or escalate issues

Ensuring a thorough brand & product knowledge
Demonstrating an authentic & passionate understanding of brand, product & the competition
Ensuring consistently well managed stocks & displays

To manage stock levels and ensure no out-of-stocks of core lines
To exceed stockloss KPI through effective management of procedures and stockloss action plan
To ensure merchandise is replenished to support sell-through targets
To effectively manage the best/worst sellers
To proactively feedback to Sales Managers on trends and customer feedback and provide recommendations for improvement
Key Qualifications:

Customer and Commercial Focus

Demonstrating a commercial mind set & outlook to stay responsive to customer needs e.g. reviewing customer information to better understand their needs & how to exceed their expectations
Creating & taking ownership of a clear plan & deliver results on time e.g. acting to ensure processes & systems make it easy for the customer
Communicating and Influencing

Communicate in a friendly & confident manner with everyone
Good at listening & able to develop & build rapport easily at all levels.
Influence with impact in a way that builds long term relationships e.g. peer group and more senior stakeholders
Leading and Developing Others

Lead, motivate & inspire themselves & others to deliver against the plan
Coach to drive performance & enable change e.g. with immediate team to support their continuous development
Develop a weekly/monthly plan for the department
Remain focused on the team & their individual needs during periods of change & uncertainty

Build professional, lasting relationships at all levels e.g. promote team working & co-operation with Concession partners & throughout the department
Collaborate flexibly as parts of a team e.g. recognise they are part of a wider store team & support their peers when needed
Experience in a retail environment as a manager
Ability to manage and lead teams
Previous experience in a fast pace, dynamic, high sales/volume business
Good understanding and evidence of excellent retail standards
Great commercial focus
Hands-on management style
Additional Requirements

A fully flexible approach to weekend working is required. Typically this will include 2 full weekends out of 4 or 4 weekend days per month. These will be scheduled around the needs of the business and any personal requests. During Peak Trade it will be necessary to work extra weekends to support the business. These times include Sale periods, promotions etc. Any holidays taken will be counted towards your weekends off during that period.

  • Fashion/Accessories
  • Global
  • Other
Job Category:
  • Retail/Wholesale
  • Sales/Commercial
  • Management/Operations
Aditional Information
  • Employment type: Full Time
  • Job function: Not Required
  • Salary: £40k - 45k per year
About this company
24 Seven is an award-winning creative recruitment consultancy that connects high calibre people with leading fashion and beauty brands through to major marketing, interactive and creative agencies. For 15 years, 24 Seven has been providing permanent, temporary, contract and executive search recruitment solutions to leading organisations across many industries including fashion, retail, beauty, design, production, technical, marketing and e-Commerce. We support our clients evolving talent demands with offices in London, New York, Toronto, Los Angeles, Santa Monica, Orange County, Chicago, San Francisco, Seattle, Portland, Philadelphia and Atlanta.